Who we are

Al Ahlam Higher Education & Training Services (“Al Ahlam Higher Education Services”, “Al Ahlam”, “we,” “us,” or “our”) is committed to protecting the privacy and personal data of students, parents, and other stakeholders in compliance with the Oman Personal Data Protection Law (PDPL) and other applicable regulations. This Privacy Notice explains how we collect, use, disclose, and protect personal data.

Personal Data We Collect

We collect and process the following categories of personal data:

  • Student Information: Full name, date of birth, nationality, identification documents (e.g., passport, national ID), academic records, and contact details.
  • Parent/Guardian Information: Contact details, identification documents (if required for sponsorship purposes).
  • Application & Enrollment Data: University applications, admission documents, financial information (if applicable for scholarships or sponsorships).
  • Communication Data: Emails, phone calls, and other interactions with our representatives.
  • Technical Data: IP addresses, website usage, and cookies (where applicable).

How We Use Personal Data

We process personal data for the following purposes:

  • To facilitate university and training programme applications.
  • To communicate with students and parents regarding applications, admissions, and related services.
  • To provide counseling and support services.
  • To comply with legal and regulatory obligations.
  • To improve our services, including customer support and internal analytics.

Legal Basis for Processing Personal Data

We process personal data based on one or more of the following legal bases:

Consent: When you provide explicit consent for processing (e.g., marketing communications).
Contractual Necessity: When processing is necessary to fulfill a contract (e.g., university applications).
Legal Obligation: When required by law or regulatory authorities.
Legitimate Interest: When processing is necessary for our legitimate business interests, provided it does not override data subjects’ rights.

Sharing of Personal Data

We may share personal data with:

  • Universities & Educational Institutions: To facilitate applications and admissions.
  • Regulatory Authorities: When required for compliance with legal obligations.
  • Third-Party Service Providers: (e.g., IT support, payment processors) under strict confidentiality agreements.
  • International Transfers: If data is transferred outside Oman, we ensure adequate safeguards, such as contractual protections.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Privacy Notice. When no longer required, data will be securely deleted or anonymised.

Data Subject Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate data.
  • Erasure: Request deletion of data (subject to legal and contractual limitations).
  • Objection & Restriction: Object to or restrict certain data processing activities.
  • Data Portability: Request to transfer data to another entity where applicable.
    To exercise these rights, please contact us at kate@ahlameducation.com

Data Security

We implement industry-standard security measures to protect personal data from unauthorised access, alteration, and disclosure.

Updates to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on our website, and significant changes will be communicated directly where appropriate.

Contact Information

For any enquiries or concerns regarding this Privacy Notice, please contact:
Al Ahlam Higher Education & Training Services
Email: kate@ahlameducation.com
Phone: +968 99473709